At Monocure3D, quality is at the centre of everything we manufacture.
Every product is developed and produced in Australia using carefully
selected raw materials and undergoes strict quality control testing
before leaving our facility. Every production
batch is tested against the previous approved batch to ensure colour,
performance and consistency remain as close as possible. Our Quality
Control results are available online, providing complete transparency
and confidence in the products you purchase. Our
experienced technical support team is always available to help you
achieve the best possible results. Whether you need assistance selecting
the right material, optimising your printer settings or troubleshooting
a print, we’re here to help.
If you experience a problem with one of our products, please contact us with the following information:
- The product name and batch number (printed on every bottle)
- Your printer make and model
- Photos of the printed part and the issue
- Screenshots of your print settings
- A brief description of the problem
Providing this information allows our team to identify the cause much
more quickly and provide accurate recommendations. If we determine that
a product is faulty or not performing as intended, we will work with
you to resolve the issue and, where
appropriate, provide a replacement or refund in accordance with
Australian Consumer Law.
When you choose Monocure3D, you’re choosing Australian-made products
backed by experienced chemists, rigorous quality control and genuine
technical support.
