Answer: Unfortunately, our 3D Printlab manager has left, and we haven’t been able to find a suitable replacement. We are sending our work to our long-term associate and friend, Chris Bannaman, from CC3D Print. Please send him an email at [email protected], as he would be more than happy to fulfil your request.

Answer: Thanks for your message. We don’t currently have a high-temperature resin, but we are actively working on developing one. At the moment, the best-suited resin for higher temperatures is our new Tuff resin, which is urethane-based and can handle heat better than epoxy-based resins.

The performance under heat depends on the duration of exposure and the amount of tension the part will be under. Since each application and model is unique, we recommend conducting your own tests to see how the printed material performs in your specific scenario. In our lab tests, the Tuff resin can handle temperatures between 50-70°C before it starts to soften.

Answer: Thanks for your message. You can find the Material Safety Data Sheets you’re looking for on our website. Please follow this link: Safety Data Sheets.

Open the twist top dispenser and squeeze a small line of PLATEBOND™ across one end of the build plate. Use a paint scraper to smear the product across the entire build-plate surface. The PLATEBOND™ will combine with the first two base layers of resin and help the 3D model adhere to the build plate thanks to the advanced formulation. This product is safe to use and highly recommended before every print.

The resin can be used a unlimited times, if it is strained with a fine strainer after each use, and kept away from any UV light source, including sunlight, during this process. Also, it is important not to contaminate the resin with foreign liquids such as water or IPA, dust, dirt or other particles.

Answer: Please fill out our Reseller Application Form available through the provided link. Once we receive your application, we will send you all the necessary information to get started, including the reseller agreement. If you wish to discuss this opportunity in more detail, you’re welcome to call me directly in the office +612 97385340

You can pour the used ResinAway into a tray and place in the sun. This will allow the liquid to evaporate, then any solids remaining can be thrown away in the normal garbage. Alternatively, please follow your local governing body’s guidelines for solvent disposal.

In the container that it came in and in a dark, cool place indoors. Also, ensure the lid is on securely & never allow it to have prolonged exposure to the sun. If stored correctly the resin should last 24 months. After this period, if you give the resin a good shake and see particles in the resin then it is time to dispose of it.

Answer: Thanks for your message. To integrate our DLP product range with Asiga printers, please follow this link where you’ll find the latest .ini files and an instructional video: Asiga Max UV Dental on Monocure 3D.

I hope you found this helpful. If you require further information, please don’t hesitate to reach out.

Please send over the next response when you’re ready to continue.

Monocure3D resin has an extensive range of reactivity, UV wavelengths of 225nm to 420nm. For best results, we recommend 405nm. Almost any light source can initiate our resin polymerisation process by incorporating a blend of photo-initiators, monomers & sensitizers.

Answer: Thanks for your interest in our products and desire to work with us. To get started, please fill out our wholesale application form. Upon receiving your completed form, I’ll set you up on our user-friendly Business-to-Business (B2B) website, where you can access special pricing tailored to your needs. If you’d like to discuss your specific requirements over the phone, feel free to arrange a chat with us.

Straight off the printer the surface of the resin is still a bit soft, uncured and is not water soluble. When you place the printed part in water or IPA, it causes it to go cloudy. Instead, use Monocure 3D RESINAWAY for wash up, then ensure excess is removed by using compressed air or dabbing with a lint-free cloth. Place in UV light box for post curing.

Don’t worry! We are an Australian Manufacturer and Monocure 3D resin was developed & made in our factory in Sydney. We export Worldwide, so queries from outside Australia will be handled promptly. We have a number of highly qualified chemists that would be happy to assist if you have any technical issues or questions. We are also happy to work with you to develop specialised products if required. Please send us a message on our website or call the office direct on (+612) 9738 5340 & ask to speak with our customer support team.

In beautiful Sydney, Australia. We have had over 30 years of experience with UV cured products, mainly for the tradition printing, packaging & label industries. Our chemists are highly specialised in all area’s of UV curable resins and would be happy to assist if you have any technical issues or questions. We are also keen to work with you to develop specialised products if required. Please send us a message on our website or call the office direct on (+612) 9738 5340 & ask to speak with our customer support team.

Answer: Thanks for your message. I’m sorry you’re experiencing issues with your prints. Our resin has an official expiry date of 36 months from the Date of Manufacture (DOM), which is marked on the side of the bottle. While UV resin can last beyond five years if stored correctly, exposure to extreme temperatures can affect its ability to cure properly. It’s also worth noting that printers’ LCD or LED arrays can degrade over time, causing similar issues. If possible, test another resin with your printer to isolate the problem. If you identify it as a printer or resin issue, increasing the cure time usually helps to compensate for the reduced reaction.

Answer: I’m sorry you’re experiencing build plate adhesion issues. Our Monocure3D Resins are heavily pigmented to achieve a solid appearance in the final print. This characteristic may require adjusting your settings, especially if transitioning from a more transparent resin. Here are some tips to help improve adhesion:

1. Re-level or home your build plate.
2. Increase the duration of the base layer; up to 100 seconds is acceptable.
3. Limit the number of base layers to four.
4. Use 240-grit sandpaper to remove anodising from the build plate.
5. Consider reducing the layer height to allow better light penetration through the pigment.
6. You can mix our pigmented resin with a clear resin to make the resin more transparent.
7. Our product, PlateBond, is designed to improve adhesion issues and is highly effective.

Answer: Thanks for your message. To start mixing colours, visit our CMYK category page, where we offer a few simple formulas to guide you. You can use a white base or clear resin to achieve different results, depending on your target colours. For more details, follow this link: Monocure 3D CMYK Resins.

Answer: Yes, we do offer a colour-matching service. Please provide the required colours using references from a Pantone or RAL colour-matching book to use this service. You can arrange for payment through the website.

Answer: The sulphur in the photo-initiator of our resins may cause curing problems with fast-set platinum-grade silicons. However, these issues are easy to overcome:

1. Post-cure the resin for 6-8 hours. Although this is not a quick solution, it’s effective.
2. Alternatively, apply a light coat of spray paint like our acrylic MTN clear varnish for quicker results.

If you choose the first method, we recommend testing to ensure you’ve post-cured long enough before proceeding with your actual project. We successfully used the second method in our PrintLab to create a mould from our TUFF resin.

Answer: Printing with clear material often results in trapped resin on the underside of parts, which cures and can affect the print quality. This issue is particularly pronounced in complex shapes like dice. Pigmented resins are less susceptible to this problem. The issue typically occurs from the second or third layer after the supports have been printed. These layers are only 100/150 microns thick, allowing light to pass through and cure the trapped resin easily.

To overcome this, you can:

1. Opt for a pigmented resin instead of a clear one.
2. Post-process the printed object by sanding it with wet and dry sandpaper, starting at 600 grit and working up to 1500 grit. Finish by polishing the object with a buffer wheel on a drill.

We’ve had great results using the sanding and polishing method. You can also “paint in” other colour resins into the numbers on dice and then sand and polish them together for unique, high-quality results.

Answer: We highly recommend our PRO resin for large-format printers, specifically designed for such applications. Initial settings to consider are 2.5-3 second layer times and four base layers at 30 seconds each. We suggest starting with a layer height of 50 microns or 0.05 mm. Consider using a calibration model to dial in the settings, which will save both time and resin.

Answer: If you’re planning to use Flex100 as a standalone, flexible material, there are several key points to consider for optimal printing results:

1. Use thick and dense supports with good contact points on your model.
2. Ensure that the normal layer duration is long enough for proper curing during the print.
3. While rafts may seem like a good idea, they can create complications. If your supports are dense, you should be fine without them.
4. You might try mixing in 10%-50% of our Rapid Model or Rapid Tuff resins to firm up the material slightly.

Answer: While we currently don’t have a resin specifically designated as food-safe, our GUIDE resin in the dental range is TGA-approved for temporary intraoral use. This might be suitable for your project.

Answer: Unfortunately, we don’t have a resin designed explicitly for Form printers. The good news is we’re working on one! We have acquired a Form 2 printer, and our chemists are actively using it to develop a suitable resin.

Answer: You can safely dispose of used ResinAway by pouring it into a tray and placing it in the sun. Any remaining solids can be discarded with your regular household waste as the liquid evaporates. If you prefer, you may also follow your local governing body’s guidelines for solvent disposal. You can download the ResinAway Safety Data Sheet (SDS) from our website for detailed safety and disposal information.

Answer: We’re delighted you’re interested in becoming an M3D influencer! To get started, please fill out our application form so we can add you to our system. Once we’ve processed your application, we’ll get in touch with further details on how you can collaborate with us.

Answer: Yes, we offer global shipping to most countries, with delivery through DHL Express. You can expect your order to reach your doorstep within 3-5 days.

Answer: We make our resin in large batches, and each batch is Quality Control tested by our qualified Chemists. We match every batch to a retained sample in a liquid state to record the physical properties. Also, every new batch is 3D printed and mechanical properties are tested.

If you suspect a batch issue, the first step is to have our lab check our retained sample to rule out inconsistencies.  This will help us identify if the issue is batch-related.

Answer: For optimal results, we recommend trying ratios of 15:85 or 20:80 (FLEX100: MODEL RESIN). To keep it simple and easy to repeat, consider mixing up 100 grams total—e.g., 15 grams of Flex100 and 85 grams of Model Resin. Always use scales to ensure accuracy. Feel free to reach out if you need further guidance.

Answer: Experiencing cracking in your 3D models can be frustrating. The issue could be due to a variety of factors:

1. Inadequate layer cure time during printing.
2. Insufficient post-cure time in the curing unit.
3. Excessive time in IPA (Isopropyl Alcohol) or Metho (Methanol).
4. If you wash the model in water before it is fully post-cured.
5. Exposing the model to heat before it is fully post-cured.
6. Allowing the model to become too hot.

Our TUFF & TENSILE resins are less susceptible to these issues. The longer you post-cure your model, the less likely you are to experience cracking.

Answer: Increasing the pigment concentration in our deep black resin is possible, but it has limits. You may risk print failures once you saturate the resin with a heavy pigment concentration. However, our resin is robust and can handle higher pigment concentrations than expected. If you encounter issues, you can reduce the layer height to allow the light to penetrate through the denser pigment and facilitate curing. As every printer is different, the best approach is adding pigment until you gradually experience a failure. Then, reduce the layer height by half, and you should see successful prints. Most printers can go as low as 10 microns for layer height.

Answer: Proper post-curing is essential for the durability and integrity of your 3D-printed models. We strongly recommend avoiding contact with water until the resin has been post-cured. Here is the M3D recommended post-print process:

1. Pre-wash the model in ResinAway using a soft brush.
2. Carefully remove the supports.
3. Submerge the model in ResinAway and use an ultrasonic cleaner for 5-10 minutes (no heat).
4. Blow dry the model using cold air.
5. Post-cure the model for an initial 6 minutes.
6. Wash the model with cold water to remove any residual ResinAway.
7. Blow dry the model again.
8. Complete the final post-cure for 20-30 minutes.

Skipping any of these steps or cutting corners—like not post-curing for enough time—can result in issues such as cracking or incomplete curing. Please follow these guidelines carefully for the best results.

Answer: ResinAway is generally effective for cleaning most photopolymer resins, but it can interact differently with various plastics. We’ve conducted tests and found that the following types of plastics are safe to use with ResinAway:

• PET #1
• HDPE #2
• LDPE #4
• PP #5

Common “Tupperware”-type plastics, like those used in Creality/Anycubic/Elegoo Wash and Cure Units, are usually compatible. We use the Anycubic/Elegoo versions and haven’t encountered any issues. However, please note that highly transparent, clear plastics can be adversely affected by ResinAway.

Answer:

• FLEX100 Flexible Resin: Shore A = 50
• RAPID MODEL Resin: Shore D = 75
• TUFF MODEL Resin: Shore D = 92
• TENSILE INDUSTRIAL Resin: Shore D = 92
• PRECISE DENTAL Resin: Shore D = 78
• STUDY MODEL Resin: Shore D = 74
• GINGIVA DENTAL Resin: Shore A = 65
• GUIDE DENTAL Resin: Shore D = 78

These Shore Hardness values provide you with a better understanding of the properties and applications of each resin type.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

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Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

Backordered items are those which our factory is unable to predict when they will have more raw materials in stock, but as soon as we do, we will be able to ship the item to you.

Answer: Thanks for your message. We apologize for the inconvenience, as we are currently out of stock for the product you’re looking for. We will place an order with our supplier soon, and the item should be back in stock shortly. If you’d like to be notified when the product becomes available, please fill out the stock reminder form on our website.

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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the Login/Register link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Click the My Account (or Login/Register) link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

If you’re unsatisfied with your purchase, we’d be happy to offer you a refund. Send back the unused portion of the product to our return address.

UNIT 16, 364 Park Road,

Regents Park, NSW 2143,

AUSTRALIA.

Make sure to include all relevant information, such as your order number and reason for the return, so we can process it as efficiently as possible. Once the product has been received we will process your refund.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

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Product HS Codes for Import from Australia

• Resinaway AU HS code is 34029010
• Resinaway EU TARIC code is 3402901090
• 3D Rapid/TUFF/Dental/Industrial/CMYK/Platebond/  AU HS code is 39079990
• 3D Rapid/TUFF/Dental/Industrial/CMYK/Platebond Resin TARIC code is 3907998090